FREE shipping within Australia | FREE shipping on international orders over $50

FAQS

Shipping

**PLEASE NOTE SHIPPING TIMES ARE LONGER THAN USUAL DUE TO COVID. 
Shipping times will vary depending on your country.
Within Australia: 2-5 business days. 
International: Most packages are arriving within 3 weeks. Although most are arriving within this time, due to covid there can still be delays up to 21 additional business days. So thank you for your patience.
 

Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email hello@envirogrip.com if you have any further shipping queries.  

 

How do I use enviro grip?
Apply a small amount to one hand, rub hands together (or onto body part you'd like to grip) and wait until dry before use. Reapply as needed. To remove, wash hands with warm soapy water.  

Can I use enviro grip on my body?

Yes! enviro grip can be used on your hands and any parts of the body you wish to improve grip and reduce sweat. 

What are the contents/ingredients of enviro grip?

Ethanol, Aerosil 200, Water, Proplene Glycol, Organic silicone, vanilla fragrance.

How should I dispose of my enviro grip tube?

The enviro grip tube is biodegradable and can be added to your regular rubbish bin where it will degrade during the waste process. The cap is recyclable and can be added to your recycle bin.
*Depending on your area and country, you may have a designated disposal centre for biodegradable materials as well. 

How exactly do the tubes break down?

The independent laboratory trials and testing indicate that our tubes will biodegrade in land fill in an estimated 6-10 years. Not only will it break down all commercial packaging resins, it also leaves no micro plastics. For the industry estimated 13% of packaging that will get recycled, our biodegradable tubes are still fully recyclable.

Does Enviro Grip contain palm oil?

No. The glycol we use is an alcohol-based product with no palm oil being listed on the MSDS (material safety data sheet).

Where can I learn more about Conservation International and the Daintree Rainforest?

When you purchase enviro grip you are also contributing to Conservation International. 
Through cutting-edge science, policy and partnerships, CI inform smart decisions for protecting nature — while providing the funding, training and expertise to make it all possible. With offices in more than 30 countries, Conservation International work directly with the people who live closest to the forests, oceans and grasslands that benefit us all. www.conservation.org and Daintree - Buy Back and Protect Forever - Rainforest Rescue

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@envirogrip.com to ensure you provided the correct email during checkout. 

What currency is used on the enviro grip website?

All orders on enviro grip are processed in AUD.
For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, enviro grip process all orders in AUD. While the content of your cart will be displayed in your local currency, you will checkout using AUD at the most current exchange rate.
This is the reason your confirmation email amount may differ to the amount on your bank statement. 

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email hello@envirogrip.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

My order status is 'unfulfilled', what does this mean? 

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number. 

What is the size in ml of the enviro grip tube?   

60ml. (2.1oz)

How can I get in touch with you?

Please direct all queries to hello@envirogrip.com or simply use the chat icon in the bottom right corner of our online store.

Returns & Exchanges Policy

Apparel:

We are happy to provide an exchange if the item does not fit, however we don’t allow refunds unless the item is faulty. You will be required to pay for return postage, and include a pre-paid, self addressed parcel post envelope for us to send out the required item/s. ITEMS MUST BE BRAND NEW. ALL TAGS MUST BE FIXED TO THE ITEM. Refunds are only available for faulty items. If you are unsure on which size to choose, please see the sizing chart page or contact us first if you're still unsure. Once your order has been placed it may not be possible to change your order due to the order being fulfilled and placed for posting, however we will do our best.

Apparel & Grip:

Consumer guarantees
If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
Return tender
Refunds will be given using your original payment method.
If the order was returned due to an incorrect address or the package was unclaimed, The Enviro Co has the right to charge for the product to be re-shipped.

If you would like to submit a return or refund request, please contact hello@envirogrip.com with the following information.
Full Name
Order Number
Email Address
Explanation of the defect
High quality photo or video showing the defects. If images are not provided we will not be able to complete your request. 

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